When you are trying to create a backup of Clarity or restore a backup into Clarity, you may receive the following error message: Cannot open backup device 'X:\destination'. Operating system error 5 (access is denied.). The backup or restoration of a backup then fails. This happens because Clarity uses the SQL server to manage your Clarity data. So, if you do not have the correct security rights or permissions to create the backup and run SQL services, the process will fail.

EI CPP Maximums Reached but deductions still Occur

CL-TS-0509031616

My employees have reached their maximums for CPP and/or Employment Insurance but the program continues to deduct CPP/EI from their pay.

Response time too long when creating reports

CL-TS-180519200913