Response time too long when creating reports

Pre-requisites:

• All paycard must posted (no open pay period or paycard in process).
• All Clarity users should have Clarity closed.
• Only one user should proceed with process
• This task must be performed on the server computer. You must have Clarity installed on this computer (Server computer is a computer where you install Microsoft SQL server).

Process steps

1. Start Clarity and login into the company.
2. Backup your data : Utilities > Backup > make note of the location and file name.
3. Go to Utilities > Database cleanup > Place a checkmark beside of the “Reindex database” and “Empty temporary tables” > Click 'Next'.
   
4. Enter the Word "CLEAN".
   
5. 'Database Cleanup successfully finished' message will appear. (If you have an error message. please send screen shot at support@paymatesoftware.com)
   
6. Run integrity check , Go to Utilities > Integrity check > Continue.
   
7. Place a checkmark in the boxes > Process.
   (Clarity Canada)
   
   (Clarity USA)
   

If the integrity check did not complete successfully submit a screenshot of the error message to Paymate support desk (support@paymatesoftware.com)