Troubleshooting

Here you can view and read articles related to troubleshooting the most common errors and issues you might face while running Acclaim.

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ROE Insurable amount 15C break down not printing

AC-TS-181505091419
ROE insurable amounts 15 C break-down does not appear in print out.

Slow performance when running on Network drive

AC-TS-191215160518
Poor performance with Acclaim when running Windows with SP2, in network setup and Symantec Antivirus software.

There is nothing to report when running a report

AC-TS-200805141520
When running a report, program returns an error saying there is nothing to report.

Troubleshoot Email Issue

AC-TS-201815051301
Error message is coming from your email server: Acclaim does not send email and all port are open.

Wrong DOB - Date of Birth

AC-TS-231815041502
Every time we install a new version of Paymate the D.O.B. (Date of Birth) fields on some employee’s are wrong.