Exported information does not balance
When the Export Payroll function is run, the transaction that is created is out of balance.
This is because there are certain GL accounts in specific departments that have not been entered.
When the system is exporting the GL information, it checks whether or not the entry being exported contains a GL account. If there is not a GL account assigned, the system then skips the entry, and moves on to the next one. This then leaves the transaction out of balance.
To correct this:
Steps:
- Go to Setup > Departments and Accounts.
- Enter a GL account for EVERY payroll category in EVERY department that you are using. Even if it is a category or department that you do not use (or expect to use), it may be a good idea to enter the corresponding number for the future.
