Employees do not appear in the list view of the payroll process during the "Print/Email Paystub" step. 

When I try to print, the employee list does not appear in the list view.

Description:

  • When I try to print, the employee list does not appear in the list view.

Prerequisites:

  • Log in to Harmony and navigate to Processing > Payroll Wizard > "Print/email paystub."

Solution:

This issue can occur when the user selects incorrect filters in the "Print/Email paystub" step in the payroll process. To resolve this, follow the steps outlined below.

  1. Complete the first three steps (Select pay period, Timesheets, Process payroll) of the payroll wizard.
  2. In the payroll process' "Payroll Process" step, click on the "Next" button.
  3. In the "Print/Email paystub" step, "Pay by" dropdown, select the payment method that you selected in the payroll employee profile's "payment method" section.
  4. Select a style from the "Style" dropdown in the "Print/Email paystub" step.
  5. Click on the "Refresh" icon.